FAQs

How long does a delivery take?

Our shipping times are 15-20 business days.  If you do not receive your order within 30 business days, please contact us at sales@home-designz.com and we will refund your money.

How do I change my delivery address after the order has been placed?

We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been shipped. To change your delivery address, please email us at sales@home-designz.com

What's our returns policy?

We provide 30 days returns. The items must be unused and in the original condition, with tags and packaging intact. Please check our Returns policy page for more details.

When will I receive my refund?

Once your returned items are received, your request will be processed within 1-3 business days. For refunds back to your original payment method, please note that your financial institution may need 3-5 days to clear the funds back into your account.